Alexsis Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions ("T&C") constitute a binding agreement between Alexsis ("Company", "we", "Platform") and the user ("you", "member", "player") who accesses or uses the services available on the official Alexsis website or through our official mobile app.

Alexsis is an online entertainment platform offering games such as Slots, Live Casino, and Sports Betting. This service is available only to individuals who meet the applicable age and residency requirements and comply with all terms set out in this document.

This Terms & Conditions document may be updated at any time. Material changes will be communicated via platform notifications. Continued use of Alexsis services after such changes take effect constitutes acceptance of the updated terms.

To use Alexsis services in full, you are required to register an account by providing accurate, complete, and up-to-date information. Required details include your full legal name, date of birth, and valid contact information.

• The minimum age to register and use Alexsis services is 18 (eighteen) years. Alexsis reserves the right to request identity verification at any time.
• Each user is only permitted to hold one active account. Creating duplicate accounts, whether under your own name or using another person's identity, is a serious violation.
• You are responsible for the security and confidentiality of your Alexsis account login credentials (username and password).
• Information provided during registration must match your official identity documents for KYC (Know Your Customer) verification purposes.
• Alexsis reserves the right to suspend or close any account proven to have used false or misleading information during registration.
• Accounts inactive for more than 12 consecutive months may be deactivated with prior notice.

Identity verification (KYC) is required before your first withdrawal is processed. Documents typically requested include a valid national ID (KTP) and proof of ownership of the registered payment method.

Alexsis supports a variety of payment methods commonly used in Indonesia, including bank transfers, e-wallets, and QRIS. Available methods, minimum deposit limits, and withdrawal limits can be viewed on the Deposit.

• All deposits and withdrawals must be made through the account and payment methods registered under the account holder's name.
• Alexsis does not accept payments made using anonymous methods or credit/debit cards belonging to another person.
• Withdrawals can only be processed after successful KYC verification and when no active bonus balance is undergoing a rollover requirement.
• Alexsis reserves the right to reject or withhold withdrawals suspected of being linked to fraudulent activity, money laundering, or violations of the Terms & Conditions.
• Withdrawal processing times vary depending on the chosen method. E-wallet withdrawals are generally processed faster than bank transfers.
• Any withdrawal administration fees, if applicable, will be clearly communicated before the transaction is confirmed.

Alexsis offers a range of promotions for new and existing members, including but not limited to deposit bonuses, free spins, weekly cashback, and prize tournaments. Each promotion is subject to specific terms and conditions listed on the Promotions.

• Bonuses may only be claimed by one account per individual, per IP address, per device, and per payment method.
• Rollover (turnover) requirements must be fulfilled before bonus funds or winnings derived from bonuses can be withdrawn to a personal account.
• Unused bonuses will be forfeited after the period specified in each promotion's terms.
• Alexsis reserves the right to cancel or modify ongoing promotions with reasonable notice.
• Bonus system abuse — including but not limited to bonus arbitrage, duplicate accounts, or bet manipulation — will result in bonus cancellation and potential account closure.
• Bonuses earned through the referral program are subject to minimum activity requirements from the referred party.

All games available on the Alexsis platform — including slots, live casino, and card games — use a Random Number Generator (RNG) system that has been audited and certified by independent bodies. This ensures every game outcome is random, fair, and tamper-proof.

• Internet connection disruptions occurring during an active game session do not automatically void bets already placed. The system will complete the round based on the last recorded state.
• Wins resulting from software malfunctions or system errors will be reviewed on a case-by-case basis by the Alexsis team.
• The use of automated software (bots), cheating programs, or any method designed to exploit system vulnerabilities is strictly prohibited.
• Players found colluding with others to manipulate game outcomes will have their accounts closed and balances forfeited.

Alexsis Sports Betting covers more than 30 sports with hundreds of matches every day. Use of the betting service is subject to specific rules applicable to each sport type and betting market.

• Confirmed bets are final and cannot be manually cancelled, except through the cash out feature available before the match ends.
• Cancelled or postponed matches that exceed the specified time limit, or matches not officially completed, will be declared void and stakes fully refunded.
• The odds displayed at the time of bet placement are the applicable odds. Any odds fluctuation after a bet is confirmed does not affect existing bets.
• Alexsis reserves the right to void bets placed at clearly incorrect odds resulting from technical errors or data entry mistakes.
• Live betting uses odds that move in real-time. Alexsis is not responsible for any delays caused by the user's internet connection.

Alexsis account security is a shared responsibility between the platform and its users. Alexsis employs 256-bit SSL encryption and a multi-layer authentication system to protect accounts from unauthorized external access.

• You must keep your password confidential and must not share it with anyone, including anyone claiming to be part of the Alexsis team.
• Immediately report to the Alexsis support team if you detect any suspicious activity or unauthorized access to your account.
• Alexsis will never ask for your account password via email, live chat, or any other communication channel.
• Accessing your Alexsis account over a public Wi-Fi network without a VPN is done at your own risk.

Alexsis respects every user's privacy and is committed to handling personal data responsibly. The collection, storage, and use of personal data are described in detail in the Privacy Policy which forms an integral part of these T&C.

• Personal data is collected solely for service operational purposes, identity verification, and compliance with applicable legal obligations.
• Alexsis does not sell, rent, or share users' personal data with third parties for marketing purposes without explicit consent.
• Users have the right to request access, correction, or deletion of their personal data in accordance with applicable regulations.

Alexsis reserves the right to suspend or close a user's account if a violation of these Terms & Conditions, suspicious activity, or a self-exclusion request under responsible gaming is detected.

• Users may request permanent account closure at any time through the Alexsis support team.
• Any remaining balance in an account closed at the user's request will be returned after verification and deduction of any bonuses that have not met the rollover requirements.
• Accounts closed due to Terms & Conditions violations are not eligible for refunds under certain circumstances as outlined in our internal investigation procedures.
• Users who have applied for self-exclusion are not permitted to create a new account during the exclusion period.

Alexsis provides its services on an "as is" basis and does not guarantee that the service will always be available without interruption or free from technical errors. We are committed to minimizing downtime and resolving technical issues as quickly as possible.

• Alexsis is not responsible for losses arising from internet connectivity issues on the user's end.
• Alexsis is not liable for financial losses that are a natural consequence of gambling activities undertaken voluntarily by adult users.
• In the event of a system error that causes inaccurate game results, Alexsis reserves the right to void the affected session and refund the bets.

Alexsis reserves the right to update these Terms & Conditions at any time in response to service developments, regulatory changes, or other operational needs. Significant changes will be communicated to users via platform notifications or registered email at least 7 days before taking effect.

The "Last Updated" date shown at the top of this page always reflects the latest version of the T&C document. Continued use of the Alexsis platform after the effective date of any changes constitutes acceptance of the updated version.

If you have any questions about these Terms & Conditions or need clarification on a specific point, the Alexsis support team is available 24 hours a day via live chat.