Alexsis Privacy Policy – Indonesia Player Data Protection

Alexsis treats user privacy as a priority, not a formality. This Privacy Policy applies to all services operated by Alexsis, including the main website at alexsis.vu and our official mobile app for Android and iOS.

We understand that you are entrusting us with your personal data, and we do not take that trust lightly. Every decision involving data management is made with your best interests as the top priority.

This document is written in plain language — not confusing legal jargon. If any section is still unclear, the Alexsis support team is ready to provide further explanation via live chat at any time.

Alexsis collects various types of data in order to provide services that are secure, personalized, and compliant with regulations. The following are the categories of data collected:

Data You Provide Directly

• Full name and date of birth provided during account registration.
• Email address and phone number used as primary contact information.
• Identity document (national ID) uploaded during the KYC verification process.
• Bank account or digital wallet details registered for deposit and withdrawal purposes.
• Communication and notification preferences you configure yourself in your account settings.

Automatically Collected Data

• IP address, device type, and operating system used when accessing the platform.
• Session data such as login time, visit duration, and pages visited.
• History of gaming activity and bets placed within the platform.
• Cookie data and similar tracking technologies used to enhance the user experience.

Data collected by Alexsis is used exclusively for legitimate purposes directly related to service delivery. The following are the primary purposes for which your data is used:

• Account management — to create, operate, and securely maintain user accounts.
• Identity Verification (KYC) — to meet legal obligations and prevent unauthorized misuse of the platform.
• Transaction processing — to accurately and securely manage deposits, withdrawals, and financial history.
• Service personalization — to deliver content, promotions, and game recommendations relevant to your preferences.
• Security & Fraud Prevention — to detect suspicious activity, duplicate accounts, or violation attempts that harm the player community.
• Service communications — to send important notifications regarding your account, policy updates, and promotional information you have consented to receive.
• Legal compliance — to fulfill reporting and audit requirements mandated by relevant authorities.

Alexsis processes your personal data on valid legal grounds, which include:

• Contract performance — processing is necessary to fulfill Alexsis's obligations to you as a user of the service.
• Legal obligation — certain data processing is required by applicable regulations, including anti-money laundering (AML) and consumer protection requirements.
• Legitimate interest — for platform security, fraud prevention, and service improvement purposes that do not compromise your privacy rights.
• Consent — for marketing communications and certain optional features, we request explicit consent which you may withdraw at any time.

Alexsis does not sell or rent your personal data to any party. However, under certain limited conditions, we may need to share data with the following parties:

• Payment service providers — payment gateways used to process deposits and withdrawals require relevant transaction data.
• Identity verification service providers — KYC partners who assist in verifying the authenticity of user identity documents.
• Technology infrastructure — cloud and server providers that store our data are bound by strict confidentiality agreements.
• Legal authority — where required by court order, official directive, or applicable legal obligation.

Data protection is not just an add-on feature at alexsis — it is a core part of our platform architecture. The security layers we implement include:

• Data encryption at rest using AES-256 algorithm for all sensitive data.
• Data encryption in transit using TLS 1.3 protocol for all communication between client and server.
• An intrusion detection system (IDS) that monitors network activity in real time and triggers automatic alerts.
• Regular security updates and periodic penetration testing conducted by both internal security teams and independent auditors.
• Role-based access control (RBAC) ensuring only authorized personnel can access specific data.
• Periodic encrypted data backups to servers located at separate facilities.

Alexsis uses cookies and similar technologies to enhance the user experience, maintain login sessions, and understand how the platform is used so it can be continuously improved.

• Essential cookies — required for core platform functions such as maintaining login sessions and language preferences. Cannot be disabled.
• Functional cookies — to store your preferences such as selected display settings and notification configurations.
• Analytics cookies — to collect anonymous data on usage patterns to help us improve platform design and performance.

You can control the use of non-essential cookies through your browser settings or the privacy preference center available in your alexsis account. Disabling certain cookies may affect some platform features.

As an alexsis user, you have the following rights regarding the personal data we hold. These rights may be exercised at any time by contacting the alexsis support team:

• Right of access — to request a copy of the personal data we hold about you, including how it is processed.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of personal data under certain conditions, such as when it is no longer needed for its original purpose.
• Right to restriction of processing — to request that data processing be restricted under certain conditions while disputes or requests are being resolved.
• Right to data portability — to request your data in a machine-readable format for transfer to another service.
• Right to object — to object to certain processing activities, particularly those related to direct marketing.
• Right to withdraw consent — to withdraw previously given consent at any time, without affecting the validity of prior processing.

Alexsis retains personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal obligations. Once the retention period ends, data is securely deleted using procedures that ensure it cannot be recovered.

• Active account data is retained for as long as the account remains in active use.
• After an account is closed, certain data may be retained for up to five years to meet legal obligations such as financial reporting and anti-money laundering requirements.
• Fully anonymized analytics data may be retained longer for internal statistical purposes.
• Security logs are retained for a limited period in accordance with security incident investigation requirements.

Alexsis may update this Privacy Policy from time to time to reflect changes in our practices, service updates, or new regulatory requirements. Any changes will be published on this page with a clear update date.

For material changes, we will provide notice via in-platform notifications or to your registered email address at least seven days before the changes take effect. Continued use of alexsis services after such changes take effect constitutes acceptance of the updated policy.

If you disagree with any changes made, you may stop using the service and request account deletion before the changes take effect. The Alexsis support team is available to assist with this process.